Real help from a real person — usually within one business day.
Email us any time: hello@lifedirectapp.com. Include the email address on your LIFE Direct account and what you were doing when the problem appeared — screenshots help. We aim to reply within one business day.
In the app: the built-in assistant (the Ask tab) can answer most questions about your own account — what you're paying, what's on your schedule, how a feature works — instantly.
Yes. Bank access is read-only, provided by Plaid and Stripe Financial Connections. LIFE Direct can see transactions to organize them for you; it can never move, send, or hold money — the capability simply does not exist in the app.
Go to Account → Manage subscription wherever you subscribed, and cancel any time. Your plan stays active until the end of the period you paid for.
In the app: Account → Advanced → Delete account. You'll confirm with your password. Deletion is immediate, permanent, and erases your data server-side — bank connections, documents, schedule, everything.
A child joins only through their parent's family invite code — that code is the parent's consent. Kids sign in with email and password like anyone else, but money and document screens don't exist for them, in the app or on the server. Parents can reset a child's password from the Family tab.
Sharing is opt-in per person and stops the moment you turn it off in the Family tab. If the map looks stale, check the phone's Settings → LIFE Direct → Location permission. Turning the permission off always wins — the app can never share what the phone doesn't give it.
Tell us at hello@lifedirectapp.com — the phone model, what you tapped, and what happened. We ship fixes continuously and most reports are resolved in days, not weeks.